Caiyo

1. Introduction

Wulfe International LLC ("we", "us", or "our") operates Caiyo at caiyoapp.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Platform. By using Caiyo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information:

Information you provide

Name and email address when you create an account
Phone number (optional)
Payment information (processed securely by Stripe — we never store card details)
Messages and communications sent through the Platform
Reviews and ratings you submit
Business information provided by operators

Information collected automatically

Device type, browser, and operating system
IP address and general location
Pages visited and time spent on the Platform
Booking history and activity on the Platform

3. How We Use Your Information

We use your information to:

Process bookings and payments
Send booking confirmations and notifications
Facilitate communication between customers and operators
Provide customer support
Improve the Platform and personalize your experience
Send promotional emails (you can unsubscribe at any time)
Comply with legal obligations
Prevent fraud and ensure platform security

4. Sharing Your Information

We share your information only in the following circumstances:

With operators — when you make a booking, we share your name, email, phone, and booking details with the operator to fulfill your booking
With Stripe — for secure payment processing
With Resend — for sending transactional emails
With Supabase — for secure data storage
Legal requirements — when required by law or to protect our rights

We never sell your personal information to third parties.

5. Data Security

We take the security of your data seriously. All data is encrypted in transit using SSL/TLS. Payment information is handled exclusively by Stripe and never stored on our servers. We use Supabase with row-level security to ensure users can only access their own data. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

6. Cookies

Caiyo uses cookies and similar technologies to maintain your session, remember your preferences, and improve your experience. We use authentication cookies to keep you logged in and access cookies to manage the site lock feature. You can control cookies through your browser settings, but disabling cookies may affect Platform functionality.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your account and associated data
Opt out of marketing communications at any time
Data portability — receive a copy of your data in a readable format

To exercise any of these rights, contact us at hello@caiyoapp.com

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Booking records are retained for a minimum of 7 years for legal and financial compliance. You may request deletion of your account at any time, after which we will delete your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Caiyo is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: hello@caiyoapp.com
Wulfe International LLC, operating as Caiyo — caiyoapp.com